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Shipping, Returns, & Exchanges

SHIPPING

Where is my order?

Tracking information is automatically sent via email the second we ship! If you're having trouble finding your tracking information, check your junk inbox.

All orders made Sunday through Friday morning will be shipped out within one business day unless you are notified otherwise.

Do you ship internationally?

Babe, we ship EVERYWHERE!

I live locally and would like to pick my order up in store.

No problem! Simply select our free in-store pick up option while checking out. We will have your order ready in minutes!

I have an issue with my order / Something is missing

If you have an issue with your order, please fill out the following form. We will be in touch quickly to remedy any issues!

Someone will reach out shortly!
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RETURNS

I purchased something at your Old City location. Can I return it?

Qualifying items* purchased in-store at our Old City location can be returned within 30 days for store credit. Items must be unworn, unwashed, untreated and all original tags must be attached.

 

*The following items are final sale: sale items, hats, shoes, underwear, tights, & socks.

I purchased something online. Can I return it?

Qualifying items* purchased online are eligible for a full refund when returned within 30 days of the delivery date. A packing slip is included in all shipped orders and must be included in your return. If you wish to return something, please circle the item, check off the reason for returning, and include the packing slip in your return order. Items must be unworn, unwashed, untreated and all original tags must be attached.

 

*The following items are final sale: sale items, hats, shoes, underwear, tights, & socks.

Will you refund my shipping?

Shipping is non-refundable.

Do you offer free returns?

We do not cover return costs; however, if you are exchanging an item, we will cover the shipping cost of the new item!

When can I expect my refund?

Refunds typically take 2-3 business days to process.

EXCHANGES

I purchased online. How can I make an exchange?

If you would like to make an exchange, please complete the following form. Exchanges are not dispatched until we receive the original item back.

THANK YOU!
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Do you offer free exchanges?

We do not cover return costs; however, if you are exchanging an item, we will cover the shipping cost of the new item!

STILL HAVE QUESTIONS?

+1 (215) 625-4551

sierra@smakparlour.com

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